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                                                                                                                                                                          永利赌博:江苏省消保委发布2018年十大案例

                                                                                                                                                                          2019-03-17 15:00 宁波市新闻资讯中心

                                                                                                                                                                            3月14日,江苏省消保委发布2018年消费维权十大典型案例,旨在敦促企业守法经营,保障消费者的合法权益,帮助消费者提高消费维权意识,共同净化消费环境。2018年,全省消保委系统共受理维权诉求582059件,为消费者挽回经济损失167993012.2元。此次发布的典型案例涉及家装、购房、教育培训、汽车、旅游、微商购物、老年消费等多个领域。

                                                                                                                                                                            维权案例

                                                                                                                                                                            20多万元家具出质量问题

                                                                                                                                                                            消协介入,商家最终退款

                                                                                                                                                                            消费者李女士在徐州市某家具公司购买一套组合家具共15件,合计202470元。送货安装时发现床头下一条腿断裂,经营者拉回。随后李女士检查其它家具发现均出现不同程度开裂、缺损及色差现象。她想退货遭拒,遂投诉至徐州市消费者协会。徐州市消协组织三方协商,经多次约谈沟通,经营者最终同意办理退货,将20余万元款项退还到位。

                                                                                                                                                                            【提醒】《消费者权益保护法》第二十四条规定“经营者提供的商品或者服务不符合质量要求的,消费者可以依照国家规定、当事人约定退货,或者要求经营者履行更换、修理等义务”,《江苏省家具产品修理更换退货责任规定》第八条“家具自交货之日起90日内,发生严重质量问题,消费者可以选择退货、换货或修理”。省消保委提醒消费者,买家具时一定要对店方的资质、产品质量、售后服务、广告宣传多加考察,审慎签合同。

                                                                                                                                                                            十大案例

                                                                                                                                                                            1、消费者购车,4S店未提交车辆合格证,消保委助力促维权

                                                                                                                                                                            2、消费者花20多万元买了家具,发现问题多多,消协介入商家退款

                                                                                                                                                                            3、家装定金引纠纷,消协介入帮消费者止损。消协强调,其实装修定金不能向消费者强制收取

                                                                                                                                                                            4、车库被开发商“一库两卖”,消费者投诉获赔偿

                                                                                                                                                                            5、消费者微信上购手机,付款后被拉黑。投诉后,消协从快递处截住货款

                                                                                                                                                                            6、花巨款在苏州一培训机构学日语,因工作变动想转到上海培训总部学习遭拒。消保委介入,培训机构退还未消费的剩余款项

                                                                                                                                                                            7、发布会上四十余位老人买到劣质产品,集体维权消协助力,销售方最终退货

                                                                                                                                                                            8、旅行社大巴车出故障,游客自行打车前往,但打车费用能报多少引纠纷。消保委介入,旅行社同意支付游客相应费用

                                                                                                                                                                            9、消费者办了健身卡,私教离职后要求退还未消费款项遭拒。消保委调解,商家退还11000元

                                                                                                                                                                            10、养老中心主张50%违约金引纠纷,消保委介入后,养老中心将违约金降为30%